Privacy Policy

We collect information that you provide directly to us when booking tours, creating an account, or contacting us for support. This includes:

• Name, email address, phone number
• Billing and payment information
• Emergency contact details
• Health and dietary information relevant to tour participation
• Communication preferences

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and usage data through cookies and similar technologies.

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate with you about your tours and updates
• Provide customer support and respond to inquiries
• Send promotional materials (with your consent)
• Improve our services and website functionality
• Ensure safety and security during tours
• Comply with legal obligations

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in tour operations (accommodations, transportation)
• Payment processors for secure transaction handling
• Emergency services if required for your safety
• Legal authorities when required by law

All third parties are contractually obligated to maintain the confidentiality of your information.

We use industry-standard encryption and secure payment gateways (including PayPal and PCI-compliant processors) to protect your payment information. We do not store complete credit card details on our servers.

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Object to certain data processing activities

To exercise these rights, please contact us at privacy@elvisnaturetours.com

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking and financial records are kept for 7 years as required by law.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than Dominica. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice.

For questions about this privacy policy or our data practices, please contact: